FAQ

You can reach our customer support team by emailing info@novaliya.shop or by using the contact form on our website.

Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

We offer standard and expedited shipping options. Shipping times and costs vary depending on your location and the shipping method selected at checkout.

Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout.

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.

We offer a 30-day return policy for most items. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Certain items, such as personal care products, may not be eligible for return due to hygiene reasons.

To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with a return authorization and instructions for sending the item back.

Yes, we offer exchanges for items that are defective, damaged, or if you received the wrong product. Please contact customer support for assistance with exchanges.

Yes, all our products are sourced from reputable manufacturers and suppliers. We ensure that every item meets our high standards of quality and authenticity.

If an item is out of stock, you can sign up for a restock notification on the product page. We will notify you via email as soon as the item becomes available again.

Yes, we offer digital gift cards in various denominations. You can purchase them on our website and have them delivered via email.

Subscribe to our newsletter and follow us on social media to stay updated on the latest promotions, discounts, and exclusive offers.

Typically, only one discount code can be applied per order. Please refer to the specific terms and conditions of each promotion for more details.

No, you can check out as a guest. However, creating an account allows you to track your orders, save shipping information, and receive special offers.